Q1: How to place an order?

It is very simple to purchase your favorite dress online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:

1. If you are brand new to our website, then you need to create an account simply by clicking the button "Log in", then you will skip to the login page and click the "Create an account"

2. Click your favorite clothes page, choose your size or color, then click "Add to Cart".

3. Click button “Proceed to Checkout” if your order information is correct.
Ps: you also can use the coupon code and get a shipping quote on this page.

4. Please provide your correct shipping address and phone number.
   Ps: P.O.Box address can't available for shipping by express.

5. Fill in your information, such as billing, shipping and payment etc. Click “Place Order”, then your order is placed.

6. Finally, skip to Paypal page to finish your payment.


Q2: How to pay my order? 

We accept Paypal, please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. 

Q3: Cancellation Policy

You can cancel the order and any paid amount will be credited to the same payment method before it has been sent.

Q4: How long will it take to receive my order?

It usually takes 1-7 days to process your order and around 15-20 days to delivery. We will send you an email if the processing for your order takes longer than expected. 

Q5: How to track the status of the order

 You can log in www.dresswel.com. to check your order status. If you have any problem, contact us at any time.

 Q6: What is the status of my refund?

Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.